Terms, Conditions, and Booking Policies

Cancellation Policy

Please take time to read our cancellation policy, this is a firm policy, and we will make few exceptions to it. Our team is instructed to refer to the policy when handling guest requests and they do not have the authority to deviate from the policy.

  • To receive a full refund, guests must cancel at least 30 days before check-in

  • If they cancel between 7 and 30 days before check-in, we’ll refund 50% for all nights

  • If they cancel less than 7 days before check-in, we’ll be paid 100% for all nights

  • Guests can also receive a full refund if they cancel within 48 hours of booking, if the cancellation occurs at least 14 days before check-in

  • If the guest arrives and decides to leave early, the entire stay is charged and is Non-Refundable.

  • In case of a “no-show”, the total price of the reservation will be charged and is non-refundable.

  • No refunds will be provided for any wildfires, snowstorms, hurricanes, or other natural events unless the city or property is required to evacuate. If the natural event occurs within 72 hours of the reservation being made and before the check in date, the guest will be allowed to cancel or alter the reservation dates free of charge.

  • Guests can contact us directly to cancel their reservation.

  • All cancellations are confirmed via email.

Extenuating Circumstances

What would qualify as an extenuating circumstance?

  • Changes to government travel requirements. Unexpected changes to visa or passport requirements imposed by a governmental agency that prevent travel to the destination. This doesn’t include lost or expired travel documents or other personal circumstances relating to a guest’s authorization to travel.

  • Declared emergencies and epidemics. Government declared local or national emergencies, epidemics, pandemics, and public health emergencies. This does not include diseases that are endemic or commonly associated with an area.

  • Government Travel Restrictions. Travel restrictions imposed by a governmental agency that prevent or prohibit traveling to, staying at, or returning from the listing location. This does not include non-binding travel advisories and similar government guidance.

  • Natural Disasters. Natural disasters, acts of God, large-scale outages of essential utilities, volcanic eruptions, and other severe and abnormal weather events. This does not include weather or natural conditions that are common enough to be foreseeable in that location – for example, hurricanes occurring during hurricane season in Florida or wildfires occurring during fire season in California.

Weather and Road Closure Policies

What if we can’t make it due to the snow or road conditions?

Although we wish we could guarantee that you will have great weather for your adventure, we unfortunately cannot. Please verify road conditions and travel plans as far in advance as possible. The cancellation policy is applicable to inclement weather, including but not limited to, wildfires, blizzards, and hurricanes.

What is your cancellation policy if we can’t make our reservation due to last-minute road closures with no alternative routes being available?

We have an option for rescheduling your stay if your cancellation period has passed and all access into Lake Tahoe is restricted (if roads are open, these options do not apply):

Waive the reservation change fee and credit your stay - We will allow you to move your reservation or get a credit for the amount of your reservation to book another stay (must be within 4 months of your booking to apply). Your reservation becomes non-refundable.


Guest Behavior/Conduct

We do not allow parties, large gatherings, or unruly/rowdy behavior. Quiet hours are 10PM-7AM for all properties. If you create a disturbance to the point where you are disrupting the sleep of others and reducing the quality of the stay, management reserves the right to evict from the unit without refund.

We simply ask you follow the golden rule: Treat others as you wish to be treated. We expect you to treat our employees, the shared spaces at the property, your specific unit, and the guests that surround you with respect. This means no fighting, drunken buffoonery, sexist, racist, or otherwise derogatory remarks at our properties. We also have a strict no drug usage or smoking in the unit policy.

We aim to give all guests as quality of a stay as possible so ask you to politely take your rowdiness off premises so that we can maintain a safe, clean, and respectful vacationing space for all who visit.

Pet Policy

We’ve included the house rules for pets below for your review. The list might seem extensive but, learning from our past experiences, is what we need to say in order to keep the property an awesome place to stay for both current and future guests alike!

1. At the time of booking, you must make us aware of any pet(s) that will be staying in the unit. The property manager sees which units have pets with them and not, so please help us avoid the awkward convo!
2. A $50 pet rate will be applied for your stay (Published room rates do not include the pet rate) and will be requested through the app. Pets must be non-dangerous/non-aggressive.
3. Loud barking/other noises will prevent other guests from having a pleasant stay, so we ask please no noisy pets.
4. We have a maximum of two pets per unit.
5. Pets are not allowed to get up on any of the furniture (This means beds, too!)
6. Any excessive shedding/damage must be cleaned up prior to departing from the unit. Please reach out to us via the app if you need cleaning supplies and we will do our best to accommodate.
7. All pets must be kept on a leash at all times on the property until inside the unit with you.
8. You must clean up and dispose of your pet's waste. Pets can relieve themselves in the strip of grass behind the lodge (the side opposite the entryway doors). Waste must then be disposed of in the dumpster by the storage shed (east side of the property).

These rules are here to keep the units clean/in good condition and to prevent excessive workload/time crunches on our staff. Failure to comply with any of these rules will result in an additional $50 cleaning/complaint fee and potentially a cancellation of your booking. Thank you for your understanding and agreement to this hopefully reasonable list of requests!


Terms and conditions

Welcome to Adventure Stays!

These terms and conditions outline the rules and regulations for the use of Adventure Stays' Website, located at www.AdventureStays.com.

By accessing this website we assume you accept these terms and conditions. Do not continue to use www.AdventureStays.com if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company's terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services, in accordance with and subject to, the law. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to the same.

License

Unless otherwise stated, Adventure Stays and/or its licensors own the intellectual property rights for all material on Adventure Stays.

All intellectual property rights are reserved. You may access this from Adventure Stays for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Republish material from Adventure Stays
  • Sell, rent or sub-license material from Adventure Stays
  • Reproduce, duplicate or copy material from Adventure Stays
  • Redistribute content from Adventure Stays

This Agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Adventure Stays does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Adventure Stays,its agents and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Adventure Stays shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Adventure Stays reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
  • The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
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You hereby grant Adventure Stays a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.