Terms, Conditions, and Booking Policies
Please take time to read our cancellation policy, this is a firm policy, and we will make few exceptions to it. Our team is instructed to refer to the policy when handling guest requests and they do not have the authority to deviate from the policy.
To receive a full refund, guests must cancel at least 30 days before check-in
If they cancel between 7 and 30 days before check-in, we’ll refund 50% for all nights
If they cancel less than 7 days before check-in, we’ll be paid 100% for all nights
Guests can also receive a full refund if they cancel within 48 hours of booking, if the cancellation occurs at least 14 days before check-in
If the guest arrives and decides to leave early, the entire stay is charged and is Non-Refundable.
In case of a “no-show”, the total price of the reservation will be charged and is non-refundable.
No refunds will be provided for any wildfires, snowstorms, hurricanes, or other natural events unless the city or property is required to evacuate. If the natural event occurs within 72 hours of the reservation being made and before the check in date, the guest will be allowed to cancel or alter the reservation dates free of charge.
Guests can contact us directly to cancel their reservation.
All cancellations are confirmed via email.
What would qualify as an extenuating circumstance?
- Changes to government travel requirements. Unexpected changes to visa or passport requirements imposed by a governmental agency that prevent travel to the destination. This doesn’t include lost or expired travel documents or other personal circumstances relating to a guest’s authorization to travel.
Declared emergencies and epidemics. Government declared local or national emergencies, epidemics, pandemics, and public health emergencies. This does not include diseases that are endemic or commonly associated with an area.
Government Travel Restrictions. Travel restrictions imposed by a governmental agency that prevent or prohibit traveling to, staying at, or returning from the listing location. This does not include non-binding travel advisories and similar government guidance.
Natural Disasters. Natural disasters, acts of God, large-scale outages of essential utilities, volcanic eruptions, and other severe and abnormal weather events. This does not include weather or natural conditions that are common enough to be foreseeable in that location – for example, hurricanes occurring during hurricane season in Florida or wildfires occurring during fire season in California.
What if we can’t make it due to the snow or road conditions?
Although we wish we could guarantee that you will have great weather for your adventure, we unfortunately cannot. Please verify road conditions and travel plans as far in advance as possible. The cancellation policy is applicable to inclement weather, including but not limited to, wildfires, blizzards, and hurricanes.
What is your cancellation policy if we can’t make our reservation due to last-minute road closures with no alternative routes being available?
We have an option for rescheduling your stay if your cancellation period has passed and all access into Lake Tahoe is restricted (if roads are open, these options do not apply):
Waive the reservation change fee and credit your stay - We will allow you to move your reservation or get a credit for the amount of your reservation to book another stay (must be within 4 months of your booking to apply). Your reservation becomes non-refundable.
They say that if a rule exists, it's probably because someone did something stupid to make it necessary. We love to have a good time and hate to be the fun-police on this one, but there are a few things we have to say to 1) cover our own butt and 2) to ensure that our guests receive the stay they're entitled to when booking an Adventure Stays property. Bottom line is that we do not allow parties, large gatherings, or unruly/rowdy behavior. Quiet hours are 10PM-7AM for all properties. If you create a disturbance to the point where you are disrupting the sleep of others and reducing the quality of the stay, management reserves the right to evict from the unit without refund.
We simply ask you follow the golden rule: Treat others as you wish to be treated. We expect you to treat our employees, the shared spaces at the property, your specific unit, and the guests that surround you with respect. This means no fighting, drunken buffoonery, sexist, racist, or otherwise derogatory remarks at our properties. We also have a strict no drug usage or smoking in the unit policy.
While we might be willing to 'hear you out' on some of the other policies given the right context, we maintain a zero-tolerance policy on any of the above actions and WILL pursue actions against anyone who decides to disregard. We aim to give all guests as quality of a stay as possible so ask you to politely take your rowdiness off premises so that we can maintain a safe, clean, and respectful vacationing space for all who visit.Pet Policy
We’ve included the house rules for pets below for your review. The list might seem extensive but, learning from our past experiences, is what we need to say in order to keep the property an awesome place to stay for both current and future guests alike!
Welcome to Adventure Stays!
These terms and conditions outline the rules and regulations for the use of Adventure Stays' Website, located at www.AdventureStays.com.
By accessing this website we assume you accept these terms and conditions. Do not continue to use www.AdventureStays.com if you do not agree to take all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company's terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services, in accordance with and subject to, the law. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to the same.License
Unless otherwise stated, Adventure Stays and/or its licensors own the intellectual property rights for all material on Adventure Stays.
All intellectual property rights are reserved. You may access this from Adventure Stays for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
- Republish material from Adventure Stays
- Sell, rent or sub-license material from Adventure Stays
- Reproduce, duplicate or copy material from Adventure Stays
- Redistribute content from Adventure Stays
This Agreement shall begin on the date hereof.
Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Adventure Stays does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Adventure Stays,its agents and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Adventure Stays shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
Adventure Stays reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.
You warrant and represent that:
- You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
- The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
- The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
- The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant Adventure Stays a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.
Hyperlinking to our Content
The following organizations may link to our Website without prior written approval:
- Government agencies;
- Search engines;
- News organizations;
- Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
- System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Website.
These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.
We may consider and approve other link requests from the following types of organizations:
- commonly-known consumer and/or business information sources;
- dot.com community sites;
- associations or other groups representing charities;
- online directory distributors;
- internet portals;
- accounting, law and consulting firms; and
- educational institutions and trade associations.
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Adventure Stays; and (d) the link is in the context of general resource information.
These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Info@AdventureStays.com. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.
Approved organizations may hyperlink to our Website as follows:
- By use of our corporate name; or
- By use of the uniform resource locator being linked to; or
- By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.
No use of Adventure Stays' logo or other artwork will be allowed for linking absent a trademark license agreement.iFrames
Without prior approval and written permission, you may not create frames around our Web Pages that alter in any way the visual presentation or appearance of our Website.Reservation of Rights
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.Removal of links from our website
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.Disclaimer
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
- limit or exclude our or your liability for death or personal injury;
- limit or exclude our or your liability for fraud or fraudulent misrepresentation;
- limit any of our or your liabilities in any way that is not permitted under applicable law; or
- exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.