Policies and Disclaimers
Free cancellation (less service fees) as long as the guest cancels at least 30 days before check-in.
After that, guests can cancel up to 7 days before check-in and get a 50% refund of the nightly rate and the cleaning fee (less service fees).
We may be able to issue a refund if a guest has to cancel because of an emergency and will be reviewed on a case-by-case basis by the host.
We send refunds immediately upon cancellation and they usually show up within 3-5 days, but sometimes it takes as long as 15 days before they reflect on the original payment method.
Automatically applied to reservations of 30 nights or more
Reservations are fully refundable for 48 hours after the booking is confirmed, as long as the cancellation occurs at least 28 days before check-in.
More than 48 hours after booking, guests can cancel up to 14 days before check-in and get a 50% refund.
Inclement Weather/Emergencies/Acts of God
The locations of our CA and FL properties are subject to frequent, unpredictable weather patterns. As such, we are not able to process refunds for reservations that are cancelled or changed due to substandard weather conditions.
For events outside of our control (e.g. mandated evacuations, power grid shutdowns, etc), we will first and foremost work with you to ensure your safety, and then on a case-by-case basis to process refunds and potential future credits, usually refunding you for the nights you were unable to stay.
They say that if a rule exists, it's probably because someone did something stupid to make it necessary. We love to have a good time and hate to be the fun-police on this one, but there are a few things we have to say to 1) cover our own butt and 2) to ensure that our guests recieve the stay they're entitled to when booking an Adventure Stays property. Bottom line is that we do not allow parties, large gatherings, or unruly/rowdy behavior. Quiet hours are 10PM-8AM for all properties. If you create a disturbance to the point where you are disrupting the sleep of others and reducing the quality of the stay, management reserves the right to evict from the unit without refund.
We simply ask you follow the golden rule: Treat others as you wish to be treated. We expect you to treat our employees, the shared spaces at the property, your specific unit, and the guests that surround you with respect. This means no fighting, drunken bafoonery, sexist, racist, or otherwise derogatory remarks at our properties. We also have a strict no drug usage or smoking in the unit policy.
While we might be willing to 'hear you out' on some of the other policies given the right context, we maintain a zero-tolerance policy on any of the above actions and WILL pursue actions against anyone who decides to disregard. We aim to give all guests as quality of a stay as possible so ask you to politely take your rowdiness off premises so that we can maintain a safe, clean, and respectful vacationing space for all who visit.
You'll see whether or not our listing is pet-friendly through the listing description. Our goal is to provide a fun stay for you and your family (even if your family has fur and four legs!), but not at the expense of our other guests as many of our listings have shared amenity spaces. If eligible to stay, your furry friend is welcome for an additional $50 fee. This is to compensate for the additional cleaning + disinfection that comes once you check out. With consideration for future guests and those with allergies, we ask that pets do not get on any of the furniture including the beds. Any messes or stains need to be handled on your own. We get that accidents happen so will try and provide clean up supplies as requested and available but you will be liable for any damages or excessive cleanings that result from your pet(s). We limit the number of pets to 2, and do not allow aggresive, noisy, or non-potty trained animals. Pets cannot be left openly unattended in the unit and in the kennel. If you are leaving the property, they must be taken with you. Failure to adhere to these rules will result in possible fees, cancellations, and/or other actions to be taken at the judgement of the on-site manager.
